Buying a commodity, like say apples, is easy: you can pay for them by the peck, the pound or the piece. But what about information, what about learning?
I recently received this wonderful letter from a client. I often receive testimonials from clients but this was more than that. It’s a lesson learned and I felt that it deserved to be shared.
How do you quantify the value of knowledge? Buying a commodity, like say apples, is easy: you can pay for them by the peck, the pound or the piece. But what about information, what about learning?
Recently I approached Kristin Green of Kristin Green and Associates because I was having trouble generating reports from LightSpeed that I needed to provide me specific information about my business. My goal, going into my conversation with Kristin was to ask that, in return for a specific number of dollars, he, hopefully, might provide me a specific answer to a specific question. It took only a couple of minutes of speaking with Kristin, however, to realize that while my specific goal was achievable, Kristin had much more to offer then that.
Kristin’s probing questions and thoughtful answers opened up new ways for me to think about how LightSpeed was intended to work and how I could use its eclectic mix of tools and reports in different and creative ways. Where I saw a straight line from one problem to one solution, Kristin saw a matrix of multiple tools, techniques and resources that could be combined in creative ways allowing me to learn much more then I could have from my narrow question.
Receiving this unexpected bounty of new information and perspectives sent me away excited about getting back to work not only with the information I had hoped to receive but with ideas on how LightSpeed could be used in new and more powerful ways. I also left with something else: the realization that working with a consultant, or at least a good consultant, can be more than a place for getting a question answered, it can be a collaborative conversation were ideas are shared, avenues explored, inferior solutions set aside, new theories tested and progress can be achieved on multiple fronts.
In Kristin I believe I have found a person who I can partner with to make my LightSpeed experience a more powerful, productive and pleasant one. Already I look forward to our next conversation. — Dan Welch, owner The Sweater Venture East Greenbush, NY